BILDUNGY

Frequently Asked Questions

1. DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?

No, you can place an order as a guest without creating an account.

However, creating a BILDUNGY account comes with several benefits:

• Faster and easier checkout

• Easily view your order status and order history

• Receive updates about new arrivals, collections, special offers, and promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit and debit cards, including:

• Visa

• Mastercard

• American Express

• Discover

We also accept PayPal.

All available payment methods will be displayed at checkout.

3. HOW SECURE IS MY ONLINE ORDER?

Your security is important to us.

When you place an order with BILDUNGY, your payment information is processed through secure and encrypted payment systems. Your payment details are transmitted using SSL encryption to help protect your personal and payment information.

BILDUNGY does not store your full credit card information on our servers.

4. ARE THERE ANY EXCHANGE RATES?

All BILDUNGY transactions are processed in U.S. Dollars (USD) unless otherwise indicated at checkout.

If your payment card or bank account uses another currency, your card issuer or payment provider will convert the transaction according to its applicable exchange rate at the time the transaction is processed.

Please note that exchange rates and any additional foreign transaction fees are determined by your bank or payment provider.

5. HOW DO I ENTER MY SHIPPING ADDRESS?

When placing an order with BILDUNGY, please enter your shipping information accurately and use the English alphabet where possible.

Make sure your:

• Full name

• Street address

• City

• State/Province

• Postal/ZIP code

• Country

• Phone number

are entered correctly.

For international addresses, please use standard English characters and avoid unusual symbols or non-standard formatting that may cause delivery issues.

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

If you need to change your shipping address, please contact us as soon as possible after placing your order.

We may be able to update your address if your order has not yet been processed or shipped.

Once an order has been processed or shipped, we may be unable to change the shipping address.

To avoid delivery problems, please carefully check your shipping information before completing your purchase.

7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

Orders are generally processed within 72 hours.

Estimated delivery times depend on your destination and shipping method. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.

Please allow several days for tracking information to become active after your package has been shipped.

For international orders, delivery may be affected by customs clearance, local postal services, weather conditions, holidays, or other circumstances outside of our control.

You can also use your tracking number through a third-party tracking service such as 17TRACK.

8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

If an item appears to be missing from your order, please contact us as soon as possible.

Please include:

• Your order number

• The name of the missing item

• A brief description of the issue

Contact our customer support team at help@bildungy.com, and we will review your order and assist you as quickly as possible.

IF YOU STILL HAVE ANY QUESTIONS, PLEASE CONTACT US DIRECTLY

If you have any questions that are not answered above, our customer support team is here to help.

Please contact us at:

Email: help@bildungy.com

Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST

We aim to respond to customer inquiries within 1 business day.

BILDUNGY — We’re here to help.